Policies & FAQ's
Returns, Damages, or Exchanges (Domestic US products under $400):
Click here to get your free return label or initiate a replacement
International returns: Click here for International Returns Portal
Shipping
Changes and Cancellations
Order cancellations: Fill out the Contact Us Form and select the “I’d like to cancel my order” option. Include your order number as we cannot process a cancellation without the order number.
Please note: We cannot guarantee order cancellations because our orders are processed so quickly - we will do our best. In the event your order cannot be canceled, you can still process a return for refund upon receipt of your order.
Address changes: Fill out the Contact Us Form and select the “I’d like to change my address” option. Include your order number and your full correct shipping address.
Please note: We cannot guarantee address changes will be processed before shipping but will do our best to catch these as soon as possible. If your address change is not updated before shipping, please reach out to the carrier for support.
Order changes: We cannot edit orders once they are placed. In the case you need to remove or change an item, we will cancel the order so you can replace it with the correct items. Multiple orders cannot be combined into one shipment.
If you forgot to include a promo code that was active at the time of ordering, we will honor a refund or store credit for the discount value. Please include the discount code in your initial inquiry.
Price Adjustments
To be fair to all customers, Local Eclectic does not offer any price adjustments after an item has been purchased
When will my order ship?
Our standard fulfillment hours are Monday through Friday 9 am - 5 pm CST. Orders are shipped within 1-2 business days unless it is a custom made-to-order item. Orders placed after 1 pm CST with expedited shipping will be fulfilled the next business day.
During high volume shipping periods and holidays, please allow additional time for your order to be processed prior to shipping.
When will I receive my order?
You will receive a shipping confirmation email with tracking information once your order has shipped.
NOTE: Any FedEx Overnight orders that are placed after 1pm CST on Friday will not be shipped until the following Monday, as we do not ship on Saturday/Sundays.
Local Eclectic is NOT responsible for any lost, stolen or damaged packages once deemed "delivered" by the courier. We also are not responsible for damages or loss should the customer decide to reroute the shipment to a third party location for pick up.
Does Local Eclectic offer Express Shipping?
Yes! We offer FedEx Priority Overnight & FedEx 2-Day shipments.
Do you ship internationally?
Yes! We ship internationally via DHL, which is fully tracked to the door and takes roughly 3-7 business days (longer during holiday time).
Additional time and communication with your country's custom's office may be required. Your duties and taxes will be calculated and included in your order cost.
Do you ship on Holidays?
We do not ship on these Federal holidays: Martin Luther King Jr., Presidents Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas or New Years Day. We will ship those orders on the following business day!
My order has shipped but the tracking information isn't updating!
Tracking typically takes between 24-48 hours to begin updating. If you still aren't seeing any updates after 48 hours please contact us through the Contact Us Form.
It says my order was delivered but I didn't receive it!
With USPS, we sometimes see that a package will be marked as "delivered" even though this isn't always the case. This is especially common during high volume/ holiday shipping. We recommend allowing 24-48 hours to account for potential internal USPS delays.
If you have purchased Shipping Protection, please use the Contact Us Form and select “I have a question about Shipping Protection” option.
Additionally, we ask that you double-check with neighbors, housemates, or in any delivery areas around your home or porch where the package may have been left. If you still aren't able to locate your package 48 hours after the package is marked delivered, please reach out through Contact Us Form. We can help file claims with carriers but at this time we are not responsible for lost and stolen packages, unless Shipping Protection was added to the order.
Shipping Protection
How does Shipping Protection get applied to my order?
In cart and throughout the checkout process, a customer is offered the option to opt into or out of Shipping Protection. Opting into or out of Shipping Protection is entirely optional.
How are Shipping Protection costs determined?
Shipping Protection costs to the customer are based on the value of the order.
What does Shipping Protection cover?
For customers who have Shipping Protection included in their order, packages are protected in the event of loss, theft immediately after delivery or damage in transit, regardless of shipping carrier. Items that are deemed to have been lost, stolen or damaged in transit will be eligible for a refund or a replacement, pending availability.
My package has been lost, stolen or damaged in transit. How do I use Shipping Protection?
Customers who need to utilize Shipping Protection in the event of an issue should submit a claim using the link here.
- Issues for packages marked “delivered” must be filed after 4 days and before 30 days from the date the package was marked “delivered.
- Issues for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 for international) and within 30 days from the last checkpoint.
I need to return my order. Will Shipping Protection be refunded?
Shipping protection is not eligible for a refund once the original package has shipped.
Returns
Returns, Damages, or Exchanges (Domestic)
Click here to get your free return label or initiate a replacement
What is Local Eclectic's return policy?
Returns are accepted within 90 days of receiving your order. You are eligible for a refund if you reach out within 14 days after your order is delivered. Any return requests made after 14 days are eligible for store credit for up to 90 days. Further details regarding our return policy can be found here. We will not accept returns for items that have been mishandled, lost, heavily worn, or damaged due to user error. Please do not ship returns back in letter envelopes.
I ordered the wrong size, can I exchange it for the correct size?
Yes! We do offer size exchanges for the same product, you will see availability through the returns portal. Exchanges are not guaranteed until you send back your items. If the item sells out before you complete your exchange you will be notified and refunded for the original purchase.
If you do not see the size you want you are eligible for a refund or store credit to purchase at your convenience.
Do I have to pay for the return shipping costs?
Yes, the cost of the shipping label will be deducted from your refund or store credit. If the order was purchased with packaging insurance, the return cost is free.
Are sale items eligible for a return?
All items in the "Sale" section of our website are final sale and non-refundable. This includes our Surprise Boxes as well.
Refunds to Gift Cards
If a purchase is made using both a gift card/store credit and another payment method, the gift card card/store credit will be refunded to first
Gifting
Gift Receipts
Every shipment comes with a packing slip with the order number, the items in the shipment with no pricing. This can serve as a gift receipt for your recipient!
Gift Notes
At this time, gift notes are printed on the packing slip. We cannot accommodate requests for handwritten notes.
Gift Boxes
To minimize waste, we try to pack items in as few boxes as possible. If you need additional boxes for gifting, you can purchase boxes through this link.
E-Gift Cards
At this time, Local Eclectic offers digital gift cards only. After purchase, the digital gift card will be emailed to the purchaser. As the purchaser, you have an option to forward the email to the recipient or print out a PDF with the gift card.
International Returns
Please click here to visit our International Returns portal.
Can I make an exchange for an international order?
Local Eclectic does not offer direct exchanges. If you need to return an item for a different size or item, we will issue you a store credit once your return is received and processed. The store credit can then be used to repurchase the correct size or item needed at your convenience.
Can you provide a pre-paid shipping label for international orders?
Yes! Using our International Returns Portal, we offer an Express Pre-Paid label with DHL at a discounted rate that is deducted from your refund upon your consent.
Will my shipping be refunded for an international order?
Return shipping is not covered for international orders. Duties and taxes are non-refundable.
Miscellaneous
I bought an item from Local Eclectic and then the item went on sale. Can I get a price adjustment?
No, Local Eclectic does not offer price adjustments for pieces that were not purchased during a promotional sale period.
Do you offer customizations?
Local Eclectic currently allows for the customization of select items over $750 from Artemer, Charlie and Marcelle, Everett, Lindsay Lewis and Vale. Accepted customizations include ring sizes outside of what we currently offer and a change in base metal (e.g., yellow gold to white gold or platinum). Unfortunately at this time we cannot accommodate stone changes or brand new designs. To inquire about customization costs, please email us at hello@localeclectic.com with the following information:
- Name of the item or link to the item page
- Customization requested
All custom design requests will be viewed as the intellectual property of Local Eclectic and/or the designer team.
What is my ring size?
Here's a link to a printable ring sizer that you can use to determine your ring size at home. Alternatively, you can purchase our Perfect Fit Ring Sizer.
All of our ring sizes are in US sizing. If you are located outside the United States, use this ring size conversion chart to figure out what your size converts to in US sizing.
How can I select a ring size when purchasing?
Ring sizes are listed beneath each product's name and price. The smallest size we carry is a 4 and the largest size we carry is a 13. Please note that not all rings are available in this range.
My bracelet or ring is turning my skin green, what do I do?
Don't panic, it's totally harmless! Copper and brass react to everyone's skin differently. It could be that you have an allergy to the metal, or maybe you washed your hands with soap or slathered on lotion just before throwing on your jewels. A DIY trick for fixing the problem is to coat the inside of the piece with clear nail polish -- this creates a thin barrier between you and the metal. Alternatively, if you can't stand the sight of turning teenage mutant ninja turtle green, we're happy to offer store credit for your return within 90 days of purchase.More on Copper and Brass Jewelry Here.
Do you offer warranties or repairs on fine jewelry pieces?
Click here to learn more about our Warranty and Repair policy.
Have a question that we didn't answer here?
Fill out the Contact Us form and we will strive to get back to you within 24-48 business hours. Our Customer Experience team is online from Monday through Friday, 9am-5pm CT, excluding holidays.